Job Details

CRM Analyst

Proximity Recruitment are searching for a pro-active CRM Analyst to join a creative manufacturer in Milton Keynes. Working closely with sales & marketing the successful CRM Analyst will support the development and growth of the SAP CRM system exploring commercial opportunities through data.

Responsibilities include:

  • Collate accurate, relevant data for current and potential customers such including the development and maintenance of customer hierarchies for key accounts in SAP.
  • Maintain prices, conditions, materials & customer master data in SAP.
  • Track activity and explore untapped opportunities to improve customer retention and loyalty.
  • Support Business Development Managers with coordination of lead follow up such as visit / schedule planning.
  • Track the sales pipeline and monitor open quotes.
  • Evaluate lost opportunities and identify prospects to broaden the product and service profile of existing customers.
  • Determine new revenue channels in the market
  • Customer Journey Mapping – analysing touch points within the organisation and maximising commercial opportunities.
  • Seek opportunities to increase sales and decrease costs in line with managing existing customer accounts.
  • Measure the effectiveness of current sales and service initiatives and identify opportunities to tailor customer experience.
  • Ensure the CRM database is segmented effectively for targeted marketing activities.

If you have over 2 years’ experience in an analytical/data/CRM focused position and a desire to join a growing SME and support the development of their proposition this could be a great opportunity for your career. Please don’t hesitate to apply for more details. This position will pay circa £30,000 + benefits.

CRM Analyst

  • Insight & Analytics
  • Milton Keynes
  • Permanent
  • £30,000
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